Consumer Affairs

Since the enactment of the Brazilian Consumer Protection Code, which modernized the country’s body of law governing consumer rights, our Consumer Affairs practice has worked extensively to counsel clients on compliance with consumer rights legislation and represent them in related litigation.


Our Consumer Affairs practice is fully qualified to advise on guidance and regulations issued by the Bureau of Consumer Protection (Procon), enforcement actions initiated by the Public Ministry, and company training programs using consumer services (SAC) staff.


Our professionals have broad experience structuring and reviewing contracts involving consumer relations and regularly provide counsel on advertising campaigns to ensure that the means of supplying product and service information are in accordance with the law.

With extensive litigation experience, our professionals are qualified to assist clients in all stages of litigation, including filing lawsuits, drafting defenses and appeals, and appearing before Procon, Consumer Protection Offices, the Public Ministry, Small Claims Courts, and the Ordinary Court System.


TozziniFreire has been constantly recommended by Chambers Latin America for Product Liability. We are recognized by Análise Advocacia 500 for Consumer Affairs in several editions of the publication. Our partners are among the most admired professionals worldwide according to Expert Guides.


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